Objective
It can also query information about the devices from the registry and through USB requests to the devices. The main USBView window contains two panes. The left pane displays a connection-oriented tree view that you can use to select any USB device. The right pane displays the USB data structures that pertain to the selected USB device. Download drivers for Citrix XenServer PV Network Device other devices (Windows 10 x64), or install DriverPack Solution software for automatic driver download and update.
This article describes how to determine USB drivers are configured correctly on the Online Plug-in.
Background
Download Citrix Usb Devices Driver Updater
After installing the Online plug-in, the USB drivers must be loaded in the operating system so that a local USB device appears when connecting to a Virtual Desktop session.
Download Citrix Usb Devices Driver Windows 7
Instructions
Download Citrix USB Devices Driver
Using the WinObj tool from sysinternals, you must see an entry under DeviceCtxUsbMonitor. If the ctxusbm is not present, the device driver has not loaded.
Run the following command at the command prompt to verify that the Citrix USB driver files are located in the correct directory in the file system:
dir %Windir%ctxusbm.sys /s/b
Run the following command to determine if the USB driver service shows any errors:
c: >sc query ctxusbm
If the USB driver is not loaded and running, you will need to determine what is causing the service from not installing or stopping it from starting.
The setupapi logs will determine if any errors occur during the installation of the driver. The logs are located in the directory under %windir%inf:
Verify any errors in the event viewer.
If no errors appear, you must uninstall then reinstall the online plug-in with setupapi logging set to the maximum verbosity:
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionSetupLogLevel
To 0x00007070
Download Citrix Usb Devices Drivers
Additional Resources
CTX120269 - CDF Tracing for the Desktop Receiver 11.x and 12.x Client for XenDesktop 3.x and 4.x