Drivers Check Point Network & Wireless Cards



This is true even when the wireless network adapter seems to function correctly. If you restart the computer or try to reinstall the wireless network adapter driver, this does not fix the problem. This problem may also prevent wired Ethernet connections from functioning correctly. SSL Network Extender uses a thin VPN client installed on the user's remote computer that connects to an SSL-enabled web server. The web server and the client are in the same VPN. SSL Network Extender is downloaded automatically from the Mobile Access portal to the endpoint machines, so that client software does not have to be pre-installed.

Issues with network adapters on Windows 10 caused by Check Point Endpoint Security Client self-protection Technical Level
Solution IDsk116313
Technical Level
ProductEndpoint Security Client, Endpoint Security VPN
VersionE80.62, E80.64, E80.70, E80.71, E80.72
OSWindows 10
Platform / ModelIntel/PC
Date Created 12-Mar-2017
Last Modified 20-Jan-2021

  • VPN Blade in Endpoint Security Client stops working after upgrading Windows OS to Windows 10 Version 1607 (Anniversary Update) and above.

  • All the network adapters are removed from the Windows 10 computer after performing the 'Network reset' operation.

  • Installation/upgrade of additional VPN Client on the Windows 10 Version 1607 (Anniversary Update and above) computer with already installed Endpoint Security Client either crashes the entire computer, or fails with:

    There is a problem with this Windows Installer package.
    A program run as part of the setup did not finish as expected.

    Example for Cisco AnyConnect Secure Mobility Client:

  • %WinDir%internet logsosfwlog.txt file (per sk65071) during the aforementioned operations shows that Windows 10 process svchost.exe delete operation is blocked by the Endpoint Security Client:

  • Uninstalling the Check Point Endpoint Security Client resolves the above issues.

  • Disabling self-protection resolves the issue.

Check Point Endpoint Security Client protects itself by blocking any process from removing network adapters from the HKCSvsdatantParametersAdapters registry key.

As a result, Windows OS svchost.exe process fails to proceed and leaves the Windows OS state broken.


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Schedule:

Check

This is the current state of Mobile Access support in Windows 10 and the plans to complete it:

Note: The schedule provided below is subject to modifications. For most up-to-date information, revisit this page, or sign up for RSS feed regarding this solution (at the top).

Internet Explorer 11Microsoft EdgeFirefoxChrome
Mobile Access PortalSupportedSupportedSupportedSupported
SSL Network Extender (SNX) Network ModeRefer to Hotfix #1Not Supported (1)SupportedPartially Supported (2)
SSL Network Extender (SNX) Application ModeSupportedNot Supported (1)SupportedPartially Supported (2)
Endpoint Security On Demand (ESOD) Compliance ScannerRefer to Hotfix #1Not Supported (1)Refer to Hotfix #1Partially Supported (3)
Endpoint Security On Demand Secure Workspace (SWS)Refer to Hotfix #1Not Supported (1)Refer to Hotfix #1Partially Supported (3)

Notes:

Drivers Check Point Network & Wireless Cards
  1. Please refer to sk113410 - Mobile Access Portal and Java Compatibility that outlines Check Point's new Mobile Access Portal Agent technology.
  2. SSL Network Extender support for Chrome:
    • For Chrome builds lower than 45:
      Follow sk106021 - 'Java is unavailable' error in Google Chrome when trying to use SSL Network Extender (SNX), Secure Workspace and the Endpoint Compliance scanner.
    • For Chrome builds 45 and above:
      Please refer to sk113410 - Mobile Access Portal and Java Compatibility.
  3. Endpoint Security On Demand support for Chrome:
    • For Chrome builds lower than 45:
      Hotfix #1 is required in addition tosk106021 - 'Java is unavailable' error in Google Chrome when trying to use SSL Network Extender (SNX), Secure Workspace and the Endpoint Compliance scanner.
    • For Chrome builds 45 and above:
      Hotfix #1 will not provide the required support. Please refer to sk113410 - Mobile Access Portal and Java Compatibility.
Drivers

Hotfix availability:

TargetHotfix
R80.30For a Hotfix for R80.20, please refer to sk113410.
R80.20For a Hotfix for R80.20, please refer to sk113410.
R80.10

For a Hotfix for R80.10, please refer to sk113410.

R77.30Hotfix for R77.30 GA only can be downloaded directly from this article - refer to 'Hotfix #1' below.

  • SSL Network Extender (SNX) support for Windows 10 was integrated into Take_75 of the sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)

  • Endpoint Security On Demand (ESOD) Compliance Scanner support for Windows 10 was integrated into Take_128 of the sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)

  • Endpoint Security On Demand Secure Workspace (SWS) support for Windows 10 was integrated into Take_95 of the sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)

Important Note: Installation of Jumbo Hotfix Accumulator for R77.30 Take_75 (and above) on top of R77.30 GA with 'Hotfix #1' (R77_30_hf_base_195) will fail due to missing fixes in the Jumbo Hotfix Accumulator. Customers are requested to wait for integration of ESOD and SWS support for Windows 10 into the Jumbo Hotfix Accumulator (this note will be updated accordingly).
R77.20

  • SSL Network Extender (SNX) support for Windows 10 was integrated into Take_180 of the sk101975 - Jumbo Hotfix Accumulator for R77.20 (R77_20_jumbo_hf).

  • Endpoint Security On Demand (ESOD) Compliance Scanner support for Windows 10 is planned to be integrated into the sk101975 - Jumbo Hotfix Accumulator for R77.20 (R77_20_jumbo_hf) during Q3 2016 (ETA is subject to change).

  • Endpoint Security On Demand Secure Workspace (SWS) support for Windows 10 is planned to be integrated into the sk101975 - Jumbo Hotfix Accumulator for R77.20 (R77_20_jumbo_hf) during Q3 2016 (ETA is subject to change).

R77.10 and lowerFor any supported version, contact Check Point Support to get this Hotfix.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect CPinfo files from the Security Management Server and Mobile Access Gateways involved in the case.
SMB appliances
600 / 700 / 1100 / 1200R / 1400

Fixed in R77.20.40 for all locally managed devices, starting from R77.20.11.

Note:

  • This is not supported on IE8 and browsers over OSX.
  • To successfully connect to remote access through SNX, a desktop must have JAVA installed.
R77.30 and lower with any existing hotfixesIf any hotfixes are currently installed on the target machine, then for any supported version contact Check Point Support to get this Hotfix.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect CPinfo files from the Security Management Server and Mobile Access Gateways involved in the case.

Note: Hotfix is integrated in R80.40 and above.

Hotfix installation instructions:

Cards

In order to download these hotfix packages you will need to have a Software Subscription or Active Support plan.

  • Show / Hide installation instructions for Hotfix #1 - support for Internet Explorer 11, Firefox and Chrome (builds lower than 45)

    1. Hotfix has to be installed on Mobile Access Gateway.

      Note: In cluster environment, this procedure must be performed on all members of the cluster.

    2. Download this hotfix package to your computer.

    3. Transfer the hotfix package to the Mobile Access Gateway (into some directory, e.g., /some_path_to_fix/).

    4. Unpack and install the hotfix package:

      [Expert@HostName]# cd /some_path_to_fix/
      [Expert@HostName]# tar -zxvf Check_Point_R77.30_Linux_sk107132.tgz
      [Expert@HostName]# ./UnixInstallScript

      Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.

    5. Reboot the Mobile Access Gateway.

    UnInstall Instructions:

    Note: In cluster environment, this procedure must be performed on all members of the cluster.

    1. Download and unpack the hotfix package (refer to the 'Installation instructions' above) above).
    2. Run the installation script with '-u' flag:
      [Expert@HostName]# ./UnixInstallScript -u
    3. Reboot the Mobile Access Gateway.

Related solutions:

Network

Revision History:

Show / Hide article revision history
DateDescription
25 May 2017
  • Added R80.10 version to the article
01 Apr 2017
  • Improved the design of this article
29 June 2016
  • 'Hotfix availability' section - updated the ETA of integration into R77.20 Jumbo Hotfix Accumulator from March 2016 to Q3 2016
10 Apr 2016
  • 'Hotfix availability' section - added clarification that Endpoint Security On Demand Secure Workspace (SWS) support for Windows 10 from Hotfix #1 was integrated into Take_128 of sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)
15 Mar 2016
  • 'Schedule' section - updated the times in the notes about proper support from Q1 2016 to Q2/Q3 2016
25 Feb 2016
  • 'Hotfix availability' section - updated the ETA of integration into Jumbo Hotfix Accumulators from Feb 2016 to March 2016
10 Feb 2016
  • 'Hotfix availability' section - corrected the information that Endpoint Security On Demand (ESOD) Compliance Scanner support for Windows 10 from Hotfix #1 is planned to be integrated into sk101975 - Jumbo Hotfix Accumulator for R77.20 (R77_20_jumbo_hf)
13 Jan 2016
  • 'Hotfix availability' section - added clarification that only SSL Network Extender (SNX) support for Windows 10 from Hotfix #1 was integrated into Take_180 of sk101975 - Jumbo Hotfix Accumulator for R77.20 (R77_20_jumbo_hf)
04 Jan 2016
  • 'Hotfix availability' section - added clarification that Endpoint Security On Demand (ESOD) Compliance Scanner support for Windows 10 from Hotfix #1 was integrated into Take_95 of sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)
  • 'Hotfix availability' section - added clarification that Endpoint Security On Demand Secure Workspace (SWS) support for Windows 10 from Hotfix #1 was integrated into Take_95 of sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)
17 Dec 2015
  • Updated notes about proper support from 'planned for Q4 2015' to 'planned for Q1 2016'.
30 Nov 2015
  • 'Hotfix availability' section - added clarification that only SSL Network Extender (SNX) support for Windows 10 from Hotfix #1 was integrated into Take_75 of sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)
23 Nov 2015
  • 'Hotfix availability' section - added clarification that Hotfix #1 was integrated into Take_75 of sk106162 - Jumbo Hotfix Accumulator for R77.30 (R77_30_jumbo_hf)
04 Oct 2015
  • 'Hotfix availability' section - added clarifications
27 Sep 2015
  • 'Hotfix availability' section - added clarifications
03 Sep 2015
  • Added 'Hotfix #1'
10 Aug 2015
  • 'Related solutions' section - was added as a new section
04 Aug 2015
  • Added a new note about SSL Network Extender Network Mode support in Chrome (sk106021)
03 Aug 2015
  • Updated a note about SSL Network Extender Network Mode support in Internet Explorer 11
02 Aug 2015
  • First release of this document

Wireless Network Card Driver

  • 01741975 , 01811969 , 01826267 , 01811958 , 01811956 , 01827887 , 01811964 , 01826091 , 01827270 , 01811963 , 01866679 , 01811957
  • 01281853
  • 00893066 , 01293972 , 01396838 , 01322548 , 01013933 , 01280147 , 01088030 , 01780359 , 01277999 , 01306045 , 01293973 , 01418332 , 01227825 , 01718569 , 01776720 , 01221649 , 01168834 , 01821996 , 01721715 , 01524000 , 01376279